At GourmetHub, we want you to be completely satisfied with your purchase. If for any reason you are not happy, our Returns & Refunds Policy makes the process simple and fair.
1. 30-Day Return Policy
You have 30 days from the date of delivery to request a return on eligible items.
2. Conditions for Returns
- Items must be unused, unopened, and in their original packaging.
- Returns must include proof of purchase (order confirmation or receipt).
- Items that are damaged due to misuse or not in resalable condition may be rejected.
3. Perishable & Specialty Items
Due to hygiene and safety reasons, perishable or specialty food items are generally non-returnable unless the product is defective, damaged, or incorrect. Please contact our support team if you experience any issues with these items.
4. Return Shipping
- Customer is responsible for return shipping costs unless the product is defective or incorrect.
- For defective or wrong items, we will cover the return shipping costs.
5. Refund Processing
- Refunds are processed within 5-7 business days after we receive and inspect the returned items.
- Refunds will be credited back to your original payment method.
6. How to Request a Return
To initiate a return, please contact us at sales@gourmethub.co.uk with your order details and reason for return. Our team will guide you through the process.
7. Need Help?
If you have any questions about your order or this policy, our friendly customer support team is always here to assist you.